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Jobs

Current Job Openings

  • Human Resources and Operations Manager
  • Front Desk Program Coordinator

Human Resources and Operations Manager

We are seeking candidates with strong interpersonal communications skills and experience working with a range of people from diverse backgrounds. This is a new position executing key human resource functions and providing operations support for a 30-member staff serving two offices in Southeast Seattle. The ideal candidate has a strong commitment to race and social equity, works independently with professionalism, and is excited to contribute to a growing, high-performing organization.  

The Human Resources and Operations Manager will work closely with the Executive Team and report to the Chief Operating Officer. It is a non-exempt position.

Salary Range: $52,000 - $60,000  

Benefits: Health, Dental, and Vision Insurance, 403B Plan, 10-days starting vacation plus 11 holidays and 2 personal days, and paid sick leave.

Essential Duties and Responsibilities:

Human Resources (50% time):

  • Manage recruitment processes including: develop job descriptions, create sourcing plans to reach diverse candidate pools, screen resumes, conduct phone interviews, schedule in-person interviews, oversee background checks, and compose offer letters. Work closely with hiring managers and provide support and guidance throughout the process.
  • Facilitate HR onboarding sessions for new staff: discuss policies, procedures, and benefits, and answer questions.
  • Work closely with the COO to review and make recommendations for updates and improvements to personnel policies and procedures. Stay in touch with market changes, gather input and feedback, and provide input to Executive Team. Work with external HR consultants when needed.
  • Act as a point of contact to help employees navigate policies and procedures. In cases of complaints, refer employees to the right person or process as called for in personnel policies. May act as neutral 3rd party witness in personnel or complaint situations. Coordinate investigations when needed.
  • Administer benefits package: work closely with insurance brokers and insurance providers, handle enrollment, changes, and terminations. Provide timely information to employees regarding changes and lead the open enrollment process. Work closely with Chief Financial Officer to ensure timely and accurate reporting.
  • Maintain up-to-date and accurate HR information on all staff. This includes ongoing maintenance of the filing system, documenting and communicating HR-related changes and working closely with payroll to guarantee timely flow of information.
  • Ensure the organization’s HR practices are in compliance with city, state and federal labor laws. Stay up-to-date with legal updates and implement changes as needed.
  • Maintain/update job descriptions for all staff. Work with supervisors to support performance review processes.
  • Work with COO to develop, implement, and track annual professional development plan. Coordinate training materials for staff and leadership development.
  • Other duties as assigned.

Operations (50% time):

  • Develop/Revise workplan template for uniform use across departments, and support COO and Department Directors in tracking workplan progress.
  • Develop and implement operational and administrative procedures, including inter-office protocols, and communicate them to staff.
  • Computer and network (10% time): maintain inventory of computers, printers, software licenses, and act as point of contact for IT consultants to schedule regular updates, purchase new computers or software, and troubleshoot problems.
  • Office support: Manage contracts for facilities vendors, receive and route mail, order office supplies, and manage employee directory.
  • Other duties as assigned.

Requirements:

  • Exceptional relational skills and experience working with people from diverse backgrounds.
  • Two to three years of HR generalist experience.  
  • Active knowledge of current compliance requirements in the city, state, and federal level.
  • Professional demeanor and ability to maintain confidentiality.
  • Commitment to or experience working in mission-driven organizations.
  • Highly motivated, independent, with strong attention to detail and follow-through.
  • Proficiency with MS Office Programs. 

Desirables:

  • HR certification: PHR or SHRM-CP desired.
  • Familiarity with HR/payroll systems
  • Bachelor’s degree preferred.


INCLUSIVENESS STATEMENT:

HomeSight is an equal-opportunity employer and seeks to recruit, retain, and advance people of diverse backgrounds. We are committed to fostering and supporting a workplace culture inclusive of people regardless of race, ethnicity, national origin, gender, sexual orientation, socio-economic status, marital status, age, physical abilities, political affiliation, religious beliefs or any other non-merit fact.

Please submit resume and one (1) page cover letter to jobs@homesightwa.org by June 18, 2018.


Front Desk Program Coordinator

Our Homeownership Center has worked with families since 1990, creating over 2,500 homeowners. We’re dedicated to helping homebuyers find personalized pathways to homeownership, put down roots in their communities, and develop financial stability through the generation of wealth.

We are seeking a Front Desk Coordinator to join our customer service-focused organization and provide resources and assistance to new and ongoing customers looking to buy their first homes. The Front Desk Coordinator also provides organizational front desk support through excellent customer service, mail handling, supply management, scheduling servicing and timely response to our community members’ inquiries.

Salary Range: $38,000 – $44,000

Benefits: Health, Dental, and Vision Insurance, 403B Plan, 10-days starting vacation plus 11 holidays and 2 personal days, and paid sick leave.

CRITICAL COMPETENCIES FOR SUCCESS

A successful candidate will have strong, interpersonal communications skills and can work well independently with supervision and as part of a team. This role requires critical and strategic thinking to problem solve while juggling multiple tasks. Our ideal candidate will have a demonstrated commitment to race and social equity and experience working with diverse communities.

SPECIFIC JOB TASKS INCLUDE:
Core duties include but are not limited to:

Customer Service

  • Serve as initial point of contact for agency
  • Provide exceptional customer service
  • Answer high volume of customer phone, email and customer portal lead inquiries
  • Provide direction to customers on our customer intake process to schedule classes, appointments and open service lines based on customer circumstances and information provided

Customer Intake and Data Entry

  • Maintain records of fees collected from customers
  • Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports via data entry and software sync between customer portal and counseling software
  • Enter class attendance and customer contacts in customer database when classes have completed

File System Management

  • Ensure customer privacy, security of files and appropriate staff access
  • Ensure all customers have been entered in the customer databases with appropriate notes to file
  • Verify that all files are current and up to date to assist with reporting needs and compliance

Administrative Support

  • Schedule, prepare and coordinate classes, meetings, events, and appointments
  • Assist with general office activities including making copies and purchasing supplies for the office
  • Sort, screen, date stamp, review, and distribute incoming and outgoing mail and express packages
  • Compose, prepare, and ensure timely responses to a variety of routine written inquiries
  • Other duties as assigned

REQUIREMENTS

  • Two years of experience in administrative and customer service work that is directly related to the type of duties and responsibilities specified.
  • Ability to communicate effectively and provide excellent customer service in person, in writing and on the phone.
  • Ability to handle multiple tasks and frequent interruptions in a high traffic environment.
  • Excellent records and file management skills.
  • Knowledge and experience using MS Word, Excel, Outlook and PowerPoint.

Desirable skills:

  • Fluency in a language other than English
  • Salesforce experience
  • Counselor Max experience is a bonus

Please submit all resumes and (1) page cover letter to jobs@homesightwa.org by May 15, 2018


HomeSight is a non-profit community development corporation promoting social and economic equity to preserve and enhance economically and culturally diverse communities through affordable homeownership, business development, and community advocacy. HomeSight Community Development believes in an integrated approach to creating thriving communities. We develop affordable housing, provide first-time homebuyer education and counseling, and make loans to qualified buyers. We serve communities of color and SE Seattle residents and, in addition to developing affordable homeownership options, we work closely with resident and business groups in Southeast Seattle to advance equitable economic development. Through these efforts, we look to build shared prosperity within these communities and prevent/alleviate inequitable and isolating development.